FAQ
Questions foreign guests ask before booking.
Clear answers about pricing, deposits, changes, visas, payment support, family needs and business travel.
Is Vincetravel a group tour?
No. Vincetravel is for private journeys only. There are no shopping stops, no forced itinerary and no mixed groups.
What is included in the daily fee?
Your booked host or driver-host, vehicle coordination, routing, local communication and reservation support according to the service tier.
What is not included?
Hotels, flights, trains, meals, tickets, shopping, special access and third-party expert costs are usually quoted separately.
Why is the deposit non-refundable?
The 20% planning deposit starts custom consulting, itinerary design and resource coordination immediately. It can be transferred to a revised date or destination when requested at least 72 hours before departure and confirmed by us.
Can you help with visas?
We can help you review official information and design an itinerary that fits your entry situation, but we cannot guarantee visa approval or legal outcomes.
Can you help with Alipay, WeChat Pay or cash?
We can guide setup and accompany you through legal payment or currency processes. We do not provide informal or unlicensed exchange.
What languages do you support?
English is the default. Other languages can be requested and are confirmed by city, date and service tier.
What if my flight is delayed?
Tell us as soon as possible. We adjust airport pickup and the first-day plan according to availability and third-party costs.
Start planning
Tell us what kind of China you want to experience.
Share your dates, route, travel purpose and preferred service level. We will review your brief and respond with the next practical step.